Refund policy

Returns & Refunds

We want you to be fully satisfied with your Astavia purchase. You have 30 days from the date you receive your order to get in touch about a return.

To start a return, please contact us first at contact@myastavia.store with your order number and the reason for your request. Please don't send anything back before contacting us — items sent without prior authorisation may not be accepted. If a return is required, we'll provide instructions once your request has been reviewed.

Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you've received the wrong item, contact us immediately at contact@myastavia.store so we can put it right.

Exceptions
For hygiene reasons, opened or used items can only be returned if found to be faulty. Sale items and gift cards are final and non-refundable.

Your right to cancel (UK)
If you're ordering from within the United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. To use this right, contact us within that period at contact@myastavia.store. Your item should be unused and in its original condition.

Refunds
Once your return or cancellation request is approved, we'll refund you via your original payment method. Please allow up to 10 business days for this to appear, plus any extra time your bank may need to process it. If more than 15 business days have passed since approval and you still haven't received your refund, contact us at contact@myastavia.store.