Shipping policy

SHIPPING POLICY

Order processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we're experiencing a high volume of orders, processing may take slightly longer — we'll let you know by email if there's any significant delay.

Delivery times

Once your order has shipped, delivery typically takes from 5 business days, depending on your location. Delivery times are estimates only and start counting from the date of shipping, not the date the order was placed.

Please note that delays can occasionally be caused by carriers or customs and are outside of our control.

Shipping confirmation and tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking information. The tracking number should be active within 24–48 hours.

Shipping to the UK

We currently ship to addresses within the United Kingdom.

Customs, duties and taxes

Astavia is not responsible for any customs and taxes applied to your order. Any such charges are the customer's responsibility and are non-refundable, as we have no control over these charges and cannot predict what they may be.

Damaged or lost shipments

Astavia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Questions

If you have any questions about the delivery of your order, please contact us at contact@myastavia.store.